Summer 2014 Lean Six Sigma grads on their last night of class with Program Instructor Ron Tomasello (right)
This is a three-course certification program. Each course is seven sessions and delivered in a blended format of four online sessions that are asynchronous; three sessions are held synchronously at the Penn State Great Valley Malvern campus. Each session blends classroom experience with hands-on activities to give the participants a series of tools that can be applied immediately in their workplace environment.
Lean Six Sigma is a fundamental for continuous improvement in any service industry, technology group, health care sector, office environment, or manufacturing business. This three-course program will provide students with the tools necessary to better position their company or organization to exceed their customers’ expectations in the areas of:
- Improving services, products, and offerings
- Process improvement
- Information flow
- On-time delivery
- Eliminating waste
- Value stream improvement
- Team work and time management
- Competitive advantage
- Market growth
- Business profitability
The process management and elimination of waste principles, which are offered throughout this certification, will provide increased customer satisfaction. Your company or organization’s financial performance will be positively influenced through a higher level of satisfaction.
Who Should Attend
Each of these courses offers in-depth training on specific topics of Lean Six Sigma and are targeted toward team members who currently, or soon will be, responsible for applying these unique skills, in addition to those students who will be responsible for implementing continuous improvement processes and projects within their company or organization.
Certification Requirement - three courses
A Penn State Great Valley certificate is awarded upon completion of the three required courses. Courses MUST be taken in sequence and CANNOT be taken concurrently. At the end of both course 1 and 2, a practice comprehension exam will be given to prepare the students for the final certification exam that will be administrated at the end of course 3.
If you do not need the entire sequence, you are welcome to take any course that interests you, pending prerequisite knowledge.
Continuing Education Units
Continuing Education Units (CEUs), based on a standard of one unit per 10 hours of classroom contact, are awarded.
Course 1 - Lean Six Sigma Theory and Application - SYSEN 5606
This course provides students with an introduction to Lean Six Sigma and the tool sets of teamwork and time management, statistical analysis, elimination of waste, and process management.
Sampling of topics covered:
The magnitude of improvement of progressing from a One Sigma to a Three Sigma to a Six Sigma company will be explained, along with the philosophies of the Lean and Six Sigma gurus such as Deming and Crosby. The path to continuous improvement will be presented by explaining the proven approaches of DMAIC (design, measure, analyze, improve, control) and PDCA (plan, do, check, act), and the five fundamentals of Lean. Various tool sets such as visual management, value stream mapping, Kaizen, and Kanban will be demonstrated to show how to reduce waste. This course is taught in a computer lab where the mathematical concept of variance and its application to statistics is presented in an easy-to-understand format. The calculation of the standard deviation is introduced and tied to the philosophy of Six Sigma with an explanation of the magnitude of improvement each additional Sigma value has on customer satisfaction, quality, business performance, and statistical process control.
Session 1: Introduction to Lean Six Sigma - Synchronous on campus
Session 2: Teamwork and Time Management - Asynchronous on-line
Session 3: Elimination of Waste - Asynchronous on-line
Session 4: Introduction to Statistics - Synchronous on campus
Session 5: Elimination of Waste - Asynchronous on-line
Session 6: Process Management - Asynchronous on-line
Session 7: Process Management - Synchronous on campus
Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel and Mini-Tab. This portion of the course is not graded.
Course 2 - Lean Six Sigma for Continuous Improvement - SYSEN 5605
During this course, students will be introduced to the five techniques that will give them the tools to improve safety, increase communications, enhance teamwork, improve morale, increase productivity, and decrease costs--all while adding value to their customer. In addition to the tools presented, the material will offer a cross-functional approach that includes the disciplines of service, research, development, suppliers, manufacturing, marketing/sales, and distribution. This process drives the voice of the customer all the way through the service sector or product development activities into the market place utilizing strategic planning, gap analysis, and benchmarking. Advanced statistics and application of process improvement in the areas of Five S+1 and Quality Function Deployment are also covered. This course will also review the methodology of failure mode and effects analysis (FMEA), which has been an area of great interest to the service industries, technology groups, and health care sectors. FMEA is a systematic group of activities intended to:
- Recognize and evaluate the potential failure of a service, product, or process and the effects that failure can cause.
- Identify actions that could eliminate or reduce the chance of a potential failure occurring.
- Document the entire process of FMEA.
Session 1: Introduction and Case Study - Synchronous on campus
Session 2: Strategic Planning - Asynchronous on-line
Session 3: Strategic Planning - Asynchronous on-line
Session 4: Advanced Statistics - Synchronous on campus
Session 5: Process Improvement - Asynchronous on-line
Session 6: Failure Mode Effects Analysis - Asynchronous on-line
Session 7: Quality Function Deployment - Synchronous on campus
Completion of course 1 (Lean Six Sigma Theory and Application) or demonstrated experience with Lean Six Sigma. Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel. This portion of the course is not graded.
Course 3: Lean Six Sigma Customer Driven - SYSEN 5625
This third course centers around the voice of the customer, adding value to the customer base and increasing your business profitability. Students will apply the theories, tools, and techniques of the first two courses through a series of case studies, project interactions, and real-world scenarios. The material will offer a cross-functional approach that includes the disciplines of service, research, development, suppliers, manufacturing, marketing/sales, and distribution.
Session 1: Value Driven - Synchronous on campus
Session 2: Energized Processes - Asynchronous on-line
Session 3: Innovation - Asynchronous on-line
Session 4: Advanced Statistics - Synchronous on campus
Session 5: New Service or Product Introduction - Asynchronous on-line
Session 6: Business Growth - Asynchronous on-line
Session 7: Course Conclusion - Synchronous on campus
Completion of course 1 (Lean Six Sigma Theory and Application) and course 2 (Lean Six Sigma for Continuous Improvement). Portions of this course are taught using Microsoft Excel and Mini-Tab in one of our computer classrooms. Students should have a basic understanding of algebra, trigonometry, and mathematics to utilize the functions in Excel.
Registration available soon. Please check back. Find out more about registration options and the withdrawl/refund policy.
Lean Six Sigma Theory and Application
6:00 - 9:00 p.m.
1/14 - 2/25
|SYSEN 5605|| Lean Six Sigma for Continuous Improvement
Prerequisite: Lean Six Sigma Theory and Application or
demonstrated experience with Lean Six Sigma
|7||6:00 - 9:00 p.m.||
3/11 - 4/22
|Course #||Course Title||Sessions
||Times|| Summer I
|SYSEN 5625|| Lean Six Sigma Customer Driven
Prerequisite: Lean Six Sigma Theory and Application and Lean Six Sigma for Continuous Improvement)
6:00 - 9:00 p.m.
5/13 - 6/24
Note: The University reserves the right to cancel courses owing to insufficient enrollment or other unforeseen circumstances.
Onsite Programs - Develop a stronger workforce for the future
Companies and organizations can have these programs conducted on our campus or at another location. Program content can be customized to meet the needs of the company. Call 610-648-3281 for information.
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